UK mobile network O2 has confirmed compensation to hundreds of thousands of customers hit by an outage last week. The failure meant users couldn't make calls, send texts or use data for up to 24-hours.
O2 says contract customers will get 10% of their July subscription as a credit to their September bill. It's the equivalent of three days' charges.
Pay-As-You-Go customers will get credit of 10% of their first top-up in September.
"We have now identified all those customers directly affected (those whose devices could not connect on our system) and we are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry," the company said.Those affected will also get a £10 voucher to spend in O2 stores.
The company says about a third of its customers were hit by the network collapse.
(Source: O2 via BBC)
Update: The virtual network GiffGaff, which uses O2, says it will also be giving customers 10% credit. All GiffGaff users were affected by the outage.
But there's no word yet from Tesco Mobile, which also uses O2.
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